Elements of UX: A Librarian's Guide to User Experience Design

Ask patrons to write a love letter (or a breakup letter) with the library or a space or service in it.

If you want to try this with co-workers before taking it out in the field, here's some alternative things to write a love or breakup letter to:

• Workshop, lecture, exhibit, etc. at a conference
• Grocery or clothing store (physical or online)
• Your internet or phone provider
• Your library's website
• Going to a doctor's appointment
• Public transportation, booking a flight or hotel, or another travel experience

• How do others perceive the experience, service, or tool they wrote about? How does that differ from your own (or the library's) perspective?
• What do people value most?
• What frustrates them?
• What should you try to fix or improve right away?
• How can you use personal stories to promote services or programs that are working well?