"By designing your library with the user experience in mind, you have the potential to deepen the connection your library has with its community and make your library a place that people love to use."
- Aaron Schmidt and Amanda Etches in Useful, Usable, Desirable
This resource guide originated as a tool for attendees of Service Design: The Holistic Experience, a NEasis&t conference in January 2017 by Callan Bignoli, then of The Public Library of Brookline and Lauren Stara of the Massachusetts Board of Library Commissioners.
